Polices & Procedures

Clients are solely responsible for reading and following our guidelines to ensure an enjoyable practice.
By attending to any of our services, you are agreeing to our guidelines and policies.

Registration
Students are REQUIRED to sign up for class via Bsport prior to arriving at the location we will be practicing outdoors. If you prefer Live Stream at home, make sure you sign up for the class marked “Live Stream”. All Payments are to be processed online through Bsport prior to arriving.

All Thruyoga contract members must keep an updated credit card on file or their account will be considered inactive. This is to protect the students as well as the staff when processing check in.

Class Protocols

No student is allowed entry after the start time of class. Please allow yourself enough time to arrive and get situated. Arrival past start time may result in a forfeit of your reserved space.

In order to maintain a safe teacher/student ratio, we may limit the number of students per class. Signing up means you are reserving a spot with a yoga instructor. Please be respectful when signing up for classes. If you do not plan to attend, this may be taking an experience from another student.

No cell phones allowed during the class. Ringing cell phones can be very disruptive. Please allow yourself to be “unplugged” while you are practicing.

No pets allowed during the class. As much as we LOVE our four-legged friends, we ask that you keep them at another location. 

Please be conscious of perfumes, oils and lotions, as this may be disruptive to the yogi friends next to you.

Please be mindful and practice safe social distancing. Do not invade someone’s space. There will be no hands-on adjustments and essential oils used from any yoga instructor and instructors will stay on their mats for the duration of the class. Live Stream classes will continue. Camera will be aimed at instructor only. You will sign up same way and receive the link the same way.

Size of Classes
Classes and experiences outdoors will be sized based on the guidelines permitted for outdoor social gatherings from the Ontario Ministry of Health (Canada) and Ministry of Health (Spain)’s Covid-19 directives. If you register for the class and then cannot make it, please go back in and cancel at least 3 hours before class. Any no shows or last-minute cancellations will be charged a fee automatically of the class value.

Belongings & Props
Please bring as little personal belongings with you as much as possible when we practice outdoors. Look after your valuables at all times. Students are required to bring their own props with them.

Water
Bring your own water and keep hydrated at all times.

Lost/Left Behind Articles
Thruyoga is not responsible for any personal items left behind during the classes and experiences held outdoors.   

Cancellations

To keep peace within the Thuryoga Community and to ensure class times and attendance operate efficiently, we ask that all students read and comply with our cancellation policies.

Yoga Classes

In case life gets the best of you, we ask you cancel your reserved space in a timely manner to allow another student to take your place. If you cancel your class with enough time in advance (more than 3 hours), you will receive your credit back for the class that you couldn’t attend so it can be used for another time.

Morning classes (8am)- We require 3+ students to attend, and be signed up by 9pm the evening prior.  Low numbers will result in cancelation of the morning class.  Best effort will be made to inform clients of a cancellation.

There must be have 3+ people signed up in attendance at least 3 hours prior to start time in order for class to be held (during day time). 
In addition to the daily 3+ policy, a class time must have 3+ people in attendance consistently for 4 weeks. If class fails to reach attendance quota it may be subject for change or removal. This is to ensure we are offering classes that appeal to everyone and energy is being omitted and obtained. 

Cancellation fees: 
For Drop-in Classes and Class Packages: If you cancel less than three hours before class, it is considered a Late Cancel, and you will forfeit the single session used to reserve your spot + your account will be charged for the full amount of the class price. If you do not cancel at all and you don’t show up to class, it is considered a No Show and you will forfeit the single session used to reserve your spot + your account will be charged for the full amount of the class price.

For Unlimited Memberships: If you cancel less than three hours before class, it is considered a Late Cancel, and you will forfeit the single session used to reserve your spot and your account will be charged for the full amount of the class price. If you do not cancel at all and you don’t show up to class, it is considered a No Show and you will forfeit the single session used to reserve your spot and your account will be charged for the full amount of the class price.

Private Sessions:

Cancellation fees: 24h cancellation policy
Please be mindful and respectful of the professionals who are here to serve you. If you are unable to attend one of the private sessions, please cancel 3 hours prior to the start time or the Private Session will be charged. 

If you cancel less than 24 hours before the private session, it is considered a Late Cancel, and you will forfeit the single private session used to reserve your spot and your account will be charged for the full amount of the class price. If you do not cancel at all and you don’t show up to the private session scheduled, it is considered a No Show and you will forfeit the single private session used to reserve your spot and your account will be charged for the full amount of the class price.

Once a purchase of any of the services is made there will be NO refund. In event of a wrongful purchase, contact the owner to correct this within 24 hours.o

Terms and Conditions and Privacy Policy
Please refer to our Terms and Conditions and Privacy Policy pages for further information.

Liability Waiver
All students must sign electronically the NEW Liability Waiver Policy.

We value our relationship with our clients and believe that such relationship is the beacon in the healing process. 

We believe that each individual is unique and has his own way of addressing resolutions. Thus, we believe in a wellness model that helps our clients empower themselves by focusing on what works for them and not in a systematic approach that provides a generic procedure on working on a treatment. One’s journey is not the same as the other.

Private Sessions with Professionals (In-person and Live Stream)

1.  The client may ask questions on what to expect during and end result of the professional service received.

2.  The client may decline to proceed to the private session as to the techniques which may be conducted by the professional.

3.  The client may cease to continue with private sessions anytime, without any impediment and may return to them anytime.

4.  The professional has the right to dismiss the client from the course of private sessions.

5.  The client has the right to review his or her records from the professional.

6. Right to confidentiality: Within limits provided for by law, all records and information acquired by the professional shall be kept strictly confidential in accordance to the principles of a professional-client relationship. All information will not be shared or revealed to any person, agency, or organization without the prior written consent of the client.

7. The client can raise any concerns and to speak with the professional immediately of any concerns provided that the professional is likewise available to discuss matters with the client.

The wellbeing and security of our community is our main concern and we request your help with keeping yourself as well as other people protected and sound during these phenomenal occasions and in dealing with Covid-19. Thruyoga is finding ways to secure our community. Also, there are steps whereby every individual can become accountable for their own wellbeing and health when we practice together outside. We anticipate that moving forward we could provide a solid yoga climate to our adored yoga community. We believe that yoga is a brilliant approach to remain resilient. We trust that you will proceed with your yoga practice with us, keeping our yoga community flourishing and powerful.

Thruyoga is committed to keeping our environmental standards at its highest level of safety. Here’s what you can expect while we practice together.

Stay Home
If you exhibit flu-like symptoms such as fever, cough, shortness of breath, breathing difficulties or a rise in temperature, please stay home! Keep our community safe. 

Practice Safely
If you voluntarily participate at an outdoor class provided by Thruyoga, always follow the rules given by the instructor during the yoga class in order to minimize the spread of Coronavirus/Covid-19. We encourage you to wash your hands before and after class.  

Be social wise while we build community immunity. Remember that until enough people are immunized against COVID-19, we still must follow COVID Wise public health guidelines to protect ourselves and others. Even those who have received a vaccine will need to:

W – Wear a mask or face covering before and after the practice. Although its use is mandatory at all times, masks are not required for yoga. You may wear your mask before the practice and once on your mat, you may remove your mask for the class in order to prevent lack of oxygen or hyperventilation. Once the class is over, you may return to wearing your mask. Instructors will wear masks and take them off on their mats.

I – Isolate yourself from others when you are sick and get tested immediately if you have COVID-like symptoms.

S – Stay three metres apart from those outside your household or your chosen social support person(s). When practicing, place your mats at a physical distance of three metres on all four sides between members.

E – Exercise proper hand hygiene; wash your hands regularly or use hand sanitizer especially before touching your face. 

Do all you can to create a safe environment in a very unfamiliar time.

Sanitization
We will provide hand sanitizer at the outdoor classes. We suggest you wash your hands or sanitize before and after class.

We burn sage before and after each class as it offers protection against bacterial and viral infections.